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Refund and Exchange Policy 

We do not accept returns or exchanges unless product is defective. If you receive a defective item, please contact us after the delivery date with details of the product and the defect. We will provide you with refund / exchange instructions. The item must be unused.


Northspec Built Inc. provides a 90 day warranty for any defects in the finish of our product (excluding raw steel products and powder coating completed by a 3rd party).  

We provide a 6 month warranty on product itself (excluding finish), this includes defects in steel such as cracking of welds, breaking, etc..  

Any work done to Northspec Built product by a 3rd party or consumer voids the warranty. This includes welding, cutting, drilling, over-tightening / stripping of hardware, etc..

Our warranty does not cover shipping damages. Shipping damages can be addressed with the shipping carrier, although we will do our best to resolve any issues. 

Warranty is only valid if the product was used in a normal manner. Our warranty does not cover any damage done by improper use including, but not limited to, burnouts, heavy off-road use, prolonged exposure to excessive heat (i.e. excessive idling) and harsh conditions, etc..  

Northspec Built Inc. is responsible in determining what is considered “normal” use.

Northspec Built Inc. has the right to request any proof such as pictures and videos, to be able to resolve the claimed issues with said product.


Privacy Policy

We receive, collect and safely store any information you enter on our website or provide us for website improvement and personalization. We may collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may collect personally identifiable information (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendations and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

We collect such information for the following purposes:

  1. To provide our Users with on-going customer assistance and technical support

  2. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages

  3. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services

  4. To comply with any applicable laws and regulations

Terms and conditions


These terms and conditions (the "Terms and Conditions") govern the use of (the "Site"). This website is owned and operated by Northspec Built Inc. This website is an ecommerce website.


By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.


Intellectual Property.

All content published and made available on our Site is the property of Northspec Built Inc. and the creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our site.


Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:


  • Violate the intellectual property rights of the website owners or any third party to the site.​


  • Act in any way that could be considered fraudulent.


If we believe you are using our website illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our website. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.



When you create an account on our Site, you agree to the following:


  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and


  1. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.


Sale of Goods


These Terms and Conditions apply to all the goods that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible.

However, we are not legally bound by such information, descriptions, or images. You agree to purchase goods from our website at your own risk.


We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.


We accept the following payment methods on our website:


  • Credit Card.


  • Debit Card.


  • Stripe, PayPal and Sezzle

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.


If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery:

When you purchase goods from our website, the goods will be delivered through one of the following methods:


  • UPS


  • FedEx


  • Purolator


  • Canpar


Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and statutory holidays.


You will be required to pay any delivery charges such as customs or taxes in addition to the price for the goods you purchase.


If you purchase goods from us for delivery to a destination outside Canada, your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.


Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.


Links to Other Websites

Our website contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to on our site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.

Limitation of Liability:

Northspec Built Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the website.



Except where prohibited by law, by using this Site you indemnify and hold harmless Northspec Built Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Ontario.



If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.


Contact Details

Please contact us via email if you have any questions or concerns.


You can also contact us through the Contact Us form on the about us page on our website.


Effective Date: 1st day of September 2021

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